Help & Diagnostics
Help Page
Section titled “Help Page”
The Help tab within the UpsellBay plugin (WooCommerce -> UpsellBay -> Help) is a lightweight routing page designed to quickly direct merchants to the most useful references and support channels. It features a clean, card-based layout:
1. Documentation Card
Section titled “1. Documentation Card”Provides a quick link to the official documentation site. It includes helpful prompts (such as pointing to the first-offer tutorial) to guide new users, and a direct button to View Full Documentation.
2. Contact Support Card
Section titled “2. Contact Support Card”Provides direct access to our support team:
- Visit Support Portal: A button linking to the official support portal (
https://wpanchorbay.com/support/). - Direct Email: Provides the support email address (
support@wpanchorbay.com) for merchants who prefer to email directly.
3. Logs & Diagnostics Card
Section titled “3. Logs & Diagnostics Card”Offers one-click access to system logs for troubleshooting issues or reviewing plugin activity. It includes direct links to:
- UpsellBay Logs: The plugin’s internal event logs.
- WooCommerce Logs: Native WooCommerce status and error logs.
- WordPress Site Health & Logs: The native WordPress diagnostics tools.
The Settings -> Logs section is where you inspect operational records.
What logs contain
Section titled “What logs contain”- system events
- API activity
- error details
- related request and response metadata when available
Common actions
Section titled “Common actions”- search log entries
- open a full log detail view
- delete a single log entry
- bulk delete selected log entries
- copy a support-ready log report to the clipboard