---
title: Help & Diagnostics
description: Use the Help page, Tools page, diagnostics, import validation, and logs for support and operations.
---

## Help Page

<img
  src="/upsellbay/assets/screenshots/upsellbay-help-page.png"
  alt="UpsellBay Offers Overview"
  data-lightbox="true"
/>

The **Help** tab within the UpsellBay plugin (`WooCommerce -> UpsellBay -> Help`) is a lightweight routing page designed to quickly direct merchants to the most useful references and support channels. It features a clean, card-based layout:

### 1. Documentation Card
Provides a quick link to the official documentation site. It includes helpful prompts (such as pointing to the first-offer tutorial) to guide new users, and a direct button to **View Full Documentation**.

### 2. Contact Support Card
Provides direct access to our support team:
- **Visit Support Portal:** A button linking to the official support portal (`https://wpanchorbay.com/support/`).
- **Direct Email:** Provides the support email address (`support@wpanchorbay.com`) for merchants who prefer to email directly.

### 3. Logs & Diagnostics Card
Offers one-click access to system logs for troubleshooting issues or reviewing plugin activity. It includes direct links to:
- **UpsellBay Logs:** The plugin's internal event logs.
- **WooCommerce Logs:** Native WooCommerce status and error logs.
- **WordPress Site Health & Logs:** The native WordPress diagnostics tools.


## Logs

The **Settings -> Logs** section is where you inspect operational records.

### What logs contain

- system events
- API activity
- error details
- related request and response metadata when available

### Common actions

- search log entries
- open a full log detail view
- delete a single log entry
- bulk delete selected log entries
- copy a support-ready log report to the clipboard