--- title: Customer Dashboard description: The customer-facing loyalty rewards page in the WooCommerce My Account area. --- Every other page in this section covers something you configure this one covers what your customers actually see. PointBay adds a rewards page to each customer's WooCommerce **My Account** area, called **My Rewards**, where they can check their points balance and history, plus their personal referral link if referrals are enabled and, with PointBay Pro, their VIP tier progress too. It's worth reviewing yourself so you know exactly what your customers experience. --- ## How It Works When PointBay is active, a **My Rewards** link appears in the customer's My Account menu, right after Orders, at a URL like `https://yourstore.com/my-account/my-rewards/`. The page is only visible to logged-in customers; a guest who follows the link is sent to the usual WooCommerce login screen first. The page itself is headed **My Loyalty Rewards**. Full My Rewards page with balance, tier, and referral link populated --- ## Walkthrough: See What a Customer Sees 1. Log in as (or impersonate) a customer account, and go to **My Account → My Rewards**. 2. Check the **Current Balance** card it shows the customer's available points as a large number. ![Current Balance card showing the customer's points total](/pointbay/assets/screenshots/my-rewards-current-balance.png) 3. Check the **Recent History** table it lists the customer's latest points activity with **Date**, **Description**, and **Points** columns; credits are shown with a `+` and debits with a `-`. A brand-new customer with no activity yet simply sees "No activity yet." ![Recent History table with credit and debit rows](/pointbay/assets/screenshots/my-rewards-recent-history.png) 4. If [VIP Tiers](/pointbay/features/vip-tiers/) are enabled, check the tier badge and multiplier shown below the balance. ![Tier badge, multiplier, and next-tier progress hint](/pointbay/assets/screenshots/my-rewards-tier-badge.png) 5. If the [Referral Program](/pointbay/features/referral-program/) is enabled, check the **Refer a Friend** card and confirm the referral link and bonus amount are correct. ![Refer a Friend card with referral link field and Copy URL button](/pointbay/assets/screenshots/my-rewards-refer-a-friend.png) --- ## What Customers See ### Current balance A **Current Balance** card shows the customer's available points as a large figure, always up to date with the latest earn, redeem, or reversal. ### Recent history A **Recent History** table lists the customer's latest points activity. New customers with no activity yet see "No activity yet." instead of an empty table. ### VIP tier progress :::note[Pro feature] The tier badge appears only when [VIP Tiers](/pointbay/features/vip-tiers/) are enabled in **PointBay Pro**. ::: Members see a tier badge (for example, "Gold Member"), their earning multiplier (for example, "1.5× Earning Multiplier"), and a hint showing how many more points they need to reach the next tier. ### Refer-a-friend card :::note The **Refer a Friend** card is a free-plugin feature it appears whenever **Enable Referrals** is turned on in [Referral Program](/pointbay/features/referral-program/) settings, with or without Pro active. ::: Customers get their personal referral link in a read-only field with a one-click **Copy URL** button to share with friends. The card's message updates itself to match your settings it reads "Share this link with your friends. When they make their first purchase, you get **N** bonus points!" where N is whatever you've set **Referral Bonus Points** to, so you never need to edit this copy by hand. --- ## Edge Cases & Interactions - A customer with a negative balance (from a reversal exceeding their remaining points see [Earning Points](/pointbay/features/earning-points/#refunds-and-reversals)) sees that negative number plainly on their Current Balance card, not zero. - The dashboard reflects manual adjustments made from [Manual Adjustments](/pointbay/admin/manual-adjustments/) the same way it reflects automatic activity customers can't tell the difference from their side. --- ## Troubleshooting - **A customer says they don't see "My Rewards" in their account menu** confirm they're logged in; logged-out visitors don't see any account menu items at all, loyalty-related or otherwise. - **The tier badge or referral card is missing** confirm the corresponding setting (**Enable VIP Tiers**, Pro-only, or **Enable Referrals**, free) is actually turned on; both cards hide themselves entirely when their feature is off rather than showing an empty state. See [Troubleshooting](/pointbay/resources/troubleshooting/) for more general issues. ## Related - [Earning Points](/pointbay/features/earning-points/) - [VIP Tiers](/pointbay/features/vip-tiers/) - [Referral Program](/pointbay/features/referral-program/)